Cycling DVDs by Cyclefilm

TERMS AND CONDITIONS

DISCLAIMER
The site owners make no warranty, expressed or implied, with respect to the accuracy of the information, opinion or statement contained herein. If you find any mistakes on this site then please accept our apologies and notify us. We will do whatever we can to correct the information.
Cyclefilm makes no claim or representation and accepts no responsibility regarding the quality or nature or reliability of the sites accessible by hyperlinks from this website, or sites linking to this website.

PRICING AND AVAILABILITY
Whilst we make every effort to ensure the information on our website is accurate and up to date, errors may occur. Prices and availability of goods may be subject to change without prior notice. You will however be given the current price at the time you place your order. We will endeavour not to offer goods that are out of stock, if your item is unavailable we will contact you and inform you of the waiting time or cancel you order if you prefer. If you purchase a product which is incorrectly priced you will be informed of the correct price immediately and offered a chance to continue the purchase at the revised price or cancel the order.
DESCRIPTION OF GOODS
All goods offered for sale on this website are of satisfactory quality and meet any description of them. Whilst every effort as been made to accurately reproduce the colours and dimensions of the display pictures, variation in both user settings and monitors may cause fluctuation under some circumstances for which Cyclefilm cannot be held responsible. Cyclefilm reserves the right to alter without notice or prior warning, products, prices and conditions of sale.
PROMOTIONAL/DISCOUNT CODES
Promotional Codes award loyalty and entitle the owner to a variety of savings.
USAGE OF CODES
➤ Codes can only be accepted when added to the basket at time of purchase.
➤ Please add the code in the box provided at the bottom of the Cyclefilm Shop page.
➤ Be sure to press the ADD CODE button to add it to the shopping basket, then submit the order as normal.
➤ Promotional Codes are only valid once.
➤ If you order multiple quantities of the same item, you will only receive the discount once.
➤ Codes are not transferable. They only works in conjunction with your name or email address.
➤ Codes are not valid in conjunction with other discounts, reduced items or special Cyclefilm offers.

PRIVACY POLICY

Cyclefilm does not disclose information about its customers to third parties.
If you place an order on the Cyclefilm Shop, only the following information will be collected (if provided):
➤ Billing name and address, Shipping name and address, phone number, e-mail address.
➤ We DO NOT collect Credit card details.  This is solely handled by 3rd party merchant services Paypal and WorldPay
➤ Cyclefilm only use these details to process your order and inform you about products and services available at Cyclefilm. We adhere to the requirements of the UK Data Protection Acts 1984 and 1998.
➤ If you register your email details with Cyclefilm we will only send you relevant information about merchandise release dates, special offers or filming schedules. There is always an unsubscribe option.
➤ If you have any concerns or comments about our Privacy Policy then please contact Cyclefilm directly by e-mail, letter or by telephone. Please find the contact details below under the Ordering tab or on the Contacts page.

ORDERING

HOW TO ORDER
There are 3 ways to order from Cyclefilm:
1. Online via cyclefilm.com
2. Via Telephone: Call UK +44.750.918.4345
3. Via Snail Mail:
Cyclefilm
Rappolz 6A
87477 Sulzberg
GERMANY
HOW TO PAY
There are 3 ways to pay for your goods:
1. With any major Credit Card (online & telephone)
2. Via your Paypal account (online & telephone)
3. With Personal Cheques (snail mail)
HOW DOES THE ORDER PROCESS WORK?
1. Select an item you like from the choice available in the Cyclefilm Shop
2. Click the ‘Add to Cart’ Button
3. You will be taken to our merchant services page where you will see your shopping cart. Cyclefilm’s parent company Synapse Seven Ltd will handle the transaction.
4. Click the ‘Continue Shopping’ Button to return to the Cyclefilm Shop or press the ‘Proceed to Checkout’ Button to move the order process along.
5. Choose Paypal or Worldpay payment option and follow the instructions

SHIPPING

Where does Cyclefilm deliver to?
➤ We deliver Worldwide.
What delivery methods are used?
➤ Royal Mail (UK & Worldwide)
What’s the estimated delivery time?
➤ UK & Europe: 3-5 working days
➤ Rest of World: 5-14 working days
What are the delivery charges?
➤ UK: GBP2.00
➤ CONTINENTAL EUROPE: GBP3.00
➤ NORTH AMERICA: GBP4.00
➤ REST OF WORLD: GBP6.00

RETURNS

What if I’m unhappy with the item I received or have accidentally ordered the wrong goods?
Cyclefilm will happily refund the cost of the good or exchange for a comparable item under the following circumstances:
➤ DVDs are unopened and still in their original shrink-wrap
➤ Clothing items are unused, in sellable condition, original packaging and all labels attached
➤ The item is returned to us within 21 days of purchase
What if an item arrives damaged, defective, or is delivered incorrectly?
➤ Cyclefilm will happily refund the cost of the good, exchange for a new item or re-deliver the correct order. Please notify us within 14 days of receipt at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Who pays for postage on returned items?
➤ If you return an item, which doesn’t fit or was order due to a mistake on your part, you will need to pay the return postage cost.
➤  If you return an item, which was faulty or damaged on delivery, we will cover the return postage cost. Please indicate the return charge on or in the return package as well as contact us via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive your refund of the postage cost.
➤ Credit card refunds will be made on the day we receive the goods back and providing we are satisfied that the goods are in an acceptable condition.
➤ We aim to process Returns on the day they arrive
➤ To cover yourself against loss, we recommend you send the items with registered post.
➤ We do not charge restocking fees.
Where do I return items to?
Cyclefilm
Rappolz 6A
87477 Sulzberg
GERMANY
Cycling DVDs by Cyclefilm